Frequently asked questions

Yes, until 10 pm. A €10 supplement applies to deliveries between 6 pm and 10 pm.

€10 in Clichy and €15 in Paris for orders under €150. Elsewhere in Île-de-France, the fee depends on the address. Delivery is free from €150 of flowers.

Yes. Tell us your preferred slot when you order and we do our best to meet it.

Yes, to every hotel in Paris and Île-de-France. The bouquet is handed to reception or the concierge with your guest's name. We have delivered to Le Royal Monceau, The Peninsula Paris, the Ritz Paris and the Novotel Paris Centre Tour Eiffel.

Yes, through our partner artisan florists. Same day in Lyon, Bordeaux, Nice and Cannes for orders placed before 2 pm, confirmed within 3 hours. Within 24 hours in Lille, Strasbourg, Nantes and Toulouse. Within 48 hours in other cities. Marseille and Switzerland are coming soon.

€15 within the city for orders under €150, free above. Outside the city, the fee is based on the distance from the nearest major city and shown before payment.

Yes. Most of our clients order from abroad, especially from Dubai. Message us on WhatsApp at +33 6 37 67 19 42 in English, French or Russian, and pay online with any international card.

English, French or Russian. The card can also stay anonymous.

Yes. We photograph the bouquet before delivery and send you the picture.

From €55 for size S (5 to 7 stems), €85 for M (10 to 14 stems), €130 for L (18 to 22 stems) and €195 for XL (28 stems and more). Bespoke designs have no upper limit.

Yes. Our partner artisan florists create a bouquet to your wishes, budget and occasion. Describe your project on WhatsApp.

Yes. We can add balloons or chocolates, or buy a gift for you and deliver it with the flowers. We send you the price on WhatsApp before buying anything.

Yes. Each bouquet is made on the day of delivery by a partner artisan florist, with seasonal flowers.

Yes: sympathy bouquets, sprays and funeral arrangements, delivered to a home, a funeral home or a church. A condolence message can be added.

Yes: flowers for reception areas, offices, events and client gifts, one-off or by subscription, on quote.

All bank cards (Visa, Mastercard, American Express), with secure Stripe payment, on the website or by a payment link sent on WhatsApp.

Yes, up to 1 hour after it is confirmed, as long as the florist has not started it.

Send a photo to bonjour@maisonflorae.fr within 24 hours and we will find a solution.

7 days a week from 9 am to 10 pm, on WhatsApp at +33 6 37 67 19 42 or by email at bonjour@maisonflorae.fr.